Our Guarantee
We are confident of our products' design and quality! As such, all products have a minimum of 1-year limited guarantee with some having an extended guarantee of up to 5 years.
With ClearVacuum™, you can store with a peace of mind. Our 5-year guarantee covers the bag's valve and zipper mechanism. Should the valve or zipper be defective, causing the bag to be unable to stay or be vacuumed, we will replace the entire bag within 5 years of the purchased date. This does not cover wear-and-tear or accidental damage made to the bag such as cuts, holes, stains and creases.
The electric pump comes with a 1-year warranty, covering the pump mechanism. This does not cover wear-and-tear or accidental damage made to the electric pump such as dents, stains, scratches, water or heat damage amongst others. Our guarantee also does not cover damages due to incorrect usage.
Shipping costs for replacement may be incurred. If replacement is unavailable (eg. out of stock), a similar type and valued item will be offered.
With KeepGoing™, you can keep going with a peace of mind. Our 1-year guarantee covers the bag's straps and zipper mechanism. Should the straps or zipper be defective, such as being unable to zip, we will attempt to repair the bag or will replace it with a new one.
This does not cover wear-and-tear or accidental damage made to the bag such as cuts, holes, stains and creases. Shipping costs for replacement may be incurred. If replacement is unavailable (eg. out of stock), a similar type and valued item will be offered.
With SetOff™, you can travel with a peace of mind. Our 1-year guarantee covers the bag's zipper mechanism. Should the zipper be defective, such as being unable to zip, we will attempt to repair the bag or will replace it with a new one.
This does not cover wear-and-tear or accidental damage made to the bag such as cuts, holes, stains and creases.Shipping costs for replacement may be incurred. If replacement is unavailable (eg. out of stock), a similar type and valued item will be offered.
